America's New Favorite Fast-food Chain Takes the Crown

WHO:

NY Post - Jersey Mike's is the new favorite fast-food chain among Americans.

Fox News - Chick-fil-A was the previous favorite fast-food chain.

WHAT:

NY Post - Jersey Mike's scored 84 out of 100 in customer satisfaction.

NY Post - Chick-fil-A scored 83 out of 100 in customer satisfaction.

Fox News - Jersey Mike's is the first new quick-service restaurant leader in a decade.

WHEN:

Fox News - The ranking is part of the 2026 American Customer Satisfaction Index.

(UPDATED June 16, 2026 16:29 UTC)

Jersey Mike's has officially taken the crown as the favorite fast-food chain among Americans, scoring an impressive 84 out of 100 in customer satisfaction, surpassing Chick-fil-A, which scored 83. This marks the first time in a decade that a new quick-service restaurant has led the rankings, according to the 2026 American Customer Satisfaction Index. The shift in preference highlights a significant change in consumer tastes within the fast-food industry.