Jersey Mike's Tops Chick-fil-a in Customer Satisfaction Rankings
WHO:
Fast Company - Jersey Mike’s Subs is the sandwich chain that ranked number one in customer satisfaction.
Fast Company - Chick-fil-A is the chicken franchise that previously held the top position for 11 years.
Fast Company - Charlie Morrison was named the new CEO of Jersey Mike’s in April of 2025.
WHAT:
Yahoo Finance - Jersey Mike’s was praised for freshness, food variety, and value in the ACSI report.
Fast Company - Other top quick-service restaurants include Jimmy John’s and Panda Express (Tied-3rd), KFC, Papa John’s, and Domino’s (Tied-4th), Raising Cane’s, Starbucks, and Subway (Tied-5th), and Burger King, Dunkin’, and Little Caesars (Tied-6th).
The Source - Jersey Mike’s earned the highest score in the American Customer Satisfaction Index (ACSI) for quick-service restaurants.
Fast Company - Jersey Mike’s scored 84 out of 100, while Chick-fil-A scored 83.
Fast Company - The ACSI Restaurant and Food Delivery Study included 16,464 surveys.
Fast Company - Jersey Mike’s added 238 new locations and reached $4.2 billion in systemwide sales throughout 2025.
WHERE:
Fast Company - Jersey Mike’s is a sandwich chain that has been around since 1956.
WHEN:
Fast Company - The ACSI rankings for 2026 were based on surveys conducted in that year.
Fast Company - Jersey Mike’s named Charlie Morrison its new CEO in April of 2025.
WHY:
Yahoo Finance - The restaurant industry is experiencing growth driven largely by higher prices rather than increased customer traffic, with consumers spending more selectively.
Fast Company - Jersey Mike’s qualified for inclusion on the ACSI due to its rapid growth and market share.
HOW:
Fast Company - The ACSI rankings are based on surveys of random Americans about their recent experiences with various companies.
(UPDATED June 18, 2026 06:40 UTC)
Jersey Mike’s has received high praise for its freshness, food variety, and overall value in the latest ACSI report. Other top quick-service restaurants include Jimmy John’s and Panda Express, which tied for third, while KFC, Papa John’s, and Domino’s shared fourth place, and Raising Cane’s, Starbucks, and Subway tied for fifth, with Burger King, Dunkin’, and Little Caesars rounding out the sixth spot. The restaurant industry is currently experiencing growth, primarily fueled by higher prices rather than an increase in customer traffic, as consumers are spending more selectively.
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(UPDATED June 18, 2026 01:50 UTC)
Jersey Mike’s Subs has been ranked number one in customer satisfaction among quick-service restaurants, scoring 84 out of 100 in the American Customer Satisfaction Index, just ahead of Chick-fil-A, which scored 83. The rankings for 2026 were based on surveys conducted that year, with a total of 16,464 responses, and Jersey Mike’s impressive growth included the addition of 238 new locations and reaching $4.2 billion in systemwide sales throughout 2025. Charlie Morrison, who became the new CEO of Jersey Mike’s in April 2025, has played a significant role in the chain's success and market share expansion.