Texas AG Probes Stubhub Amid FIFA World Cup Ticket Issues

WHO:

Dallas Express - Texas Attorney General Ken Paxton is investigating StubHub.

KBTX News 3 - Ken Paxton is running for the Senate against Democratic opponent James Talarico.

WHAT:

Newsweek - A man reported purchasing World Cup tickets for $1,158 on StubHub just five hours before the match, only for the tickets to vanish shortly after the purchase.

Dallas Express - Ken Paxton's office announced the investigation on July 3.

Dallas Express - Paxton stated, “In many cases, attending a World Cup match is a once-in-a-lifetime experience. If StubHub is ghost ticketing Texans out of that experience, my office will use every tool available to hold them accountable and help fans who have been wronged.”

Dallas Express - The investigation was opened due to numerous reports of StubHub canceling or failing to deliver FIFA World Cup tickets.

KBTX News 3 - Fans reported that StubHub canceled their tickets days or even hours before kickoff.

Dallas Express - The Attorney General's Office is urging Texans who bought World Cup tickets through StubHub and did not receive them, or received inferior tickets, to submit a complaint.

WHERE:

Dallas Express - Complaints have come from fans across the country, including in the Texas host cities of Dallas and Houston.

WHY:

Dallas Express - StubHub attributed the cancellations to “transfer problems” linked to FIFA’s ticketing platform.

KBTX News 3 - Consumer reports suggest a broader issue known as “ghost ticketing,” where sellers list tickets they do not actually have.

HOW:

KBTX News 3 - Texans who purchased World Cup tickets through StubHub and did not receive them, or received different tickets than what they paid for, are encouraged to fill out an online complaint form through the Attorney General’s Consumer Protection Division.

Dallas Express - The Attorney General's Office is using every tool available to hold StubHub accountable and help wronged fans.

A man has reported a troubling experience after purchasing World Cup tickets for $1,158 on StubHub just five hours before the match. Unfortunately, the tickets vanished shortly after he completed the purchase. This incident has raised concerns about the reliability of ticket sales for major events.