Block Agrees to $45 Million Settlement in Cash App Fraud Case

WHO:

TechCrunch - Block, a financial technology company, is involved in the settlement.

Techmeme - 46 US states are represented by their attorneys general in the claims against Block.

WHAT:

Techmeme - Block has agreed to offer live customer support for Cash App as part of the settlement agreement.

TechCrunch - Block has agreed to a $45 million settlement related to claims of misleading users about Cash App's fraud protections.

Techmeme - The settlement includes an agreement for Block to offer live customer support for Cash App.

WHERE:

Techmeme - The claims involve users of Cash App across the United States.

WHY:

TechCrunch - State attorneys general found that Block misled users by falsely advertising that Cash App provided bank-like protections, including advanced fraud detection.

HOW:

Techmeme - The settlement was reached as a result of claims that Block failed to protect users from fraud.

(UPDATED July 9, 2026 17:41 UTC)

Block has reached a settlement agreement that includes providing live customer support for Cash App. This new support feature aims to enhance user experience and address customer inquiries more effectively. The decision comes as part of a broader effort to improve services and build trust with users.

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(UPDATED July 9, 2026 16:00 UTC)

Block, a financial technology company, has agreed to a $45 million settlement over claims that it misled users about the fraud protections offered by its Cash App. This settlement, which involves 46 US states represented by their attorneys general, will also require Block to provide live customer support for Cash App users across the country. The allegations stated that Block falsely advertised Cash App as providing bank-like protections, including advanced fraud detection, while failing to adequately protect users from fraud.