Diner Accuses Texas Roadhouse of Repeatedly Swapping Filet for Cheaper Steak
WHO:
NY Post - An Illinois man accused Texas Roadhouse of repeatedly serving him a lower-caliber steak than the one he ordered while charging him the same amount.
Fox News - The customer is Kenneth Card, an Illinois resident and loyal Texas Roadhouse customer who said he had worked in hotel and restaurant kitchens preparing and cutting steaks.
Fox News - A Texas Roadhouse spokesperson said the company could not track that the mix-up occurred on three occasions, but confirmed one instance was corrected onsite.
WHAT:
Yahoo - Card said he ordered an 8-ounce filet mignon before being served sirloin; a server sought a “second opinion” and returned confirming it was sirloin.
Yahoo - Card said he had worked as a cook “for many years” and could distinguish ribeye, filet, T-bone, and New York strip.
Yahoo - Card’s TikTok caption said, “Talking about getting ripped off!” and its video text read, “Texas Roadhouse shame on you!”
Yahoo - A Texas Roadhouse spokesperson told PEOPLE, “While we can't confirm this happened on multiple occasions, when Mr. Card brought this to our attention; it was made right by our team.”
Yahoo - TikTok commenters offered mixed reactions, including claims of similar steak substitutions and comments questioning why Card returned to the restaurant.
Yahoo - Card’s TikTok video had more than 31,000 views.
Yahoo - Card said the restaurant’s manager looked at him as if he were “stupid or crazy” and called a repeat mix-up “impossible” because the steak passes through a manager in the back.
Yahoo - Card described the price difference in his video as “a $10 steak versus $35.”
Yahoo - The Forsyth location’s website listed an 8-ounce sirloin at $19.49 and an 8-ounce Dallas filet at $29.99.
Fox News - Card said he was served sirloin instead of filet mignon on three separate visits to Texas Roadhouse.
Fox News - Card said that on the first occasion, staff replaced the steak with a filet after he raised the issue. On his next visit, he ate the steak without complaining; on a third visit, he spoke to a manager.
Fox News - Card recalled telling staff, “Look, this is the third time that y'all tried to sell me a sirloin or whatever else kind of steak it is besides a filet.”
Fox News - Staff took the steak away for a second opinion and told Card it was not what he had ordered. He waited for a replacement, requested it to go, and posted a video after getting home.
Fox News - Card’s TikTok post received more than 30,000 views. He said, “I just wanted to get the word out that, ‘Hey, you're getting ripped off if you're ordering this and they're selling you this.’”
Fox News - The restaurant’s website listed an 8-ounce sirloin at about $20 and filet mignon at about $30 at the Forsyth location.
Fox News - Texas Roadhouse said management corrected one confirmed mix-up by providing Card with a filet and “quickly made it right.” It said team members double-check food for quality and accuracy as orders leave the kitchen.
Fox News - Card described filet as tender and said sirloin is “a little grittier, a little chewier.” He said he did not expect to return to the location: “I think I'm done going in there. I'll try somewhere else.”
WHERE:
Fox News - The restaurant was a Texas Roadhouse in Forsyth, Illinois.
WHEN:
Fox News - Card said he had visited the location about once a week for more than a year.
Fox News - Card posted his TikTok video in early October.
WHY:
Fox News - Card said his kitchen experience made him confident he could distinguish the cuts: “I know what types of meat I get whenever I receive it.”
Fox News - Texas Roadhouse advised customers who think they received the wrong steak or were charged incorrectly to tell their server at the time so restaurant staff can address it.
(UPDATED October 27, 2026 10:06 UTC)
An Illinois customer says a Texas Roadhouse in Forsyth served him sirloin instead of the 8-ounce filet mignon he ordered on three visits, charging him the higher price. Kenneth Card, who says his experience working in restaurant kitchens helped him recognize the cuts, posted a video about the dispute that drew more than 30,000 views. Texas Roadhouse said it could confirm one mix-up, which staff corrected by providing a filet, and advised customers to alert their server if an order or charge is wrong.
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(UPDATED October 27, 2026 04:09 UTC)
An Illinois customer says a Texas Roadhouse in Forsyth served him sirloin instead of the filet mignon he ordered on three visits, while charging him for the more expensive steak. Kenneth Card, who says his restaurant-kitchen experience helped him recognize the cuts, posted a TikTok video that drew more than 30,000 views; the company said it could confirm one mix-up, which staff corrected by replacing the steak with a filet. Texas Roadhouse says employees double-check orders and advises customers to alert their server about any mistake, while Card says he does not expect to return to the location.
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(UPDATED October 26, 2026 17:09 UTC)
An Illinois customer says a Texas Roadhouse in Forsyth served him sirloin instead of the filet mignon he ordered on three visits, charging him the same price. Kenneth Card said staff replaced the steak after his first complaint, and on the third visit they confirmed it was the wrong cut and provided a filet; Texas Roadhouse says it could verify one mix-up and corrected it onsite. Card posted a video about the experience that drew more than 30,000 views, and says he does not expect to return to the restaurant.