Apple to Shut Down Its Support Community on November 20

WHO:

MacRumors - Apple informed MacRumors that it decided to sunset the Apple Support Community after “a careful evaluation of strategy and customer needs.”

9to5Mac - Apple operates the Apple Support Community, an official forum where users from around the world help each other troubleshoot Apple products and share tips.

9to5Mac - Apple’s shutdown notice calls the forum the “AppleCare Support Community,” while its official branding is “Apple Support Community.”

9to5Mac - Tim Harbison was credited with a tip about the closure.

Techmeme - Marcus Mendes reported Apple’s closure announcement for 9to5Mac.

Engadget - Apple is shutting down its online Support Community.

WHAT:

MacRumors - The final message posted to the forum appeared to have been submitted at 5:49 p.m. Pacific Time.

MacRumors - The forums were renamed Apple Discussions in 2000 and adopted the current name, Apple Support Community, in 2022.

MacRumors - MacRumors Forums and Reddit are alternatives to the Apple Support Community; customers can also contact Apple Support.

9to5Mac - Apple announced that the community will permanently close on November 20, 2026.

Techmeme - The forum became read-only and stopped accepting new posts when Apple announced the shutdown.

9to5Mac - Users can still browse and search existing discussions and use “Me too” and voting buttons, but cannot submit new questions or replies.

9to5Mac - The sign-in button leads to an AppleConnect login page labeled “AC Communities Web – Internal,” which the article says suggests access is restricted to Apple employees.

9to5Mac - Apple said users can continue to find “trusted guidance and support” on the official Apple Support site and thanked community members for contributing their “time and expertise.”

9to5Mac - The most recent post was published 57 minutes before the article was written.

Engadget - The Support Community is permanently closing in a few days.

WHERE:

9to5Mac - The Apple Support Community is an online discussion forum and portal.

WHEN:

9to5Mac - Apple’s notice states the forum will close on November 20, 2026.

9to5Mac - The forum’s history dates back to at least 1998, when it was known as Apple Tech Exchange.

9to5Mac - Apple Discussions was relaunched as Apple Support Communities in April 2011.

Engadget - The article describes the closure as occurring “in a few days.”

WHY:

MacRumors - Apple said its decision followed a careful evaluation of its strategy and customer needs.

HOW:

9to5Mac - The platform began as Apple Tech Exchange, was renamed Apple Discussions, and relaunched in April 2011 as Apple Support Communities with a redesigned interface, personalized profiles, and a reputation system that rewarded users for helping others.

(UPDATED November 11, 2026 13:04 UTC)

Apple is shutting down its online Support Community, which no longer accepts new posts. The forum closes permanently November 20, 2026, after Apple reviewed its strategy and customer needs. Users can still browse discussions and find help through Apple Support.

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(UPDATED November 11, 2026 12:00 UTC)

Apple is permanently closing its Support Community, ending a long-running forum where users helped each other. The forum is now read-only, but existing discussions remain searchable until its November 20 closure. Apple directs users to its Support site for trusted guidance and thanks community contributors.